Your account gives you easy access to all order numbers and tracking information.After logging in to your account, go to your 'Order History'. From here you can view your most recent orders and older orders. Once you receive our shipping confirmation email, you can click 'Order Tracking' (under Order History button) and put your tracking number to see the shipping status.
Shipping withinin the EU to the following countries (Mainland only):
Belgium, Luxemburg, Netherland, France, Germany, United Kingdom, Italy, Spain , Sweden, Denmark, Austria, Finland, Poland, Portugal, Greece, Ireland, Czech Republic, Hungary, Bulgaria, Estonia, Latvia, Lithuania, Romania, Slovenia, Slovakia, Croatia Dear CJ, Please add shipping fee table (tab sheet1) in this section
As we are living in wonderful Europe, there will be no additional taxes or customs duties. For any shipment outside of the European economic zone, additional taxes and customs duties may be collected from the customer.
Once your order is shipped, you will receive an email confirmation from us with tracking number and tracking link.
Please send us your business or store profile with contact information stating the country or territory you plan to market PlanToys at [email protected] Our sales team will contact you as soon as possible to discuss in details.We look forward to partnering with you soon!
We are not FSC Certified. The reason why is that we can not be FSC certified since we don’t use forest wood. We use plantation wood from the rubber industry which we repurpose and upcycle into toys to save them from being burned. We are in a sustainable manufacturing class of our own above FSC Certification.To be FSC certified according to their guidelines, you have to first destroy a forest and then replant. We do not believe in destroying a natural forest to make toys. We believe in the process of the transformation of materials of wasted or no longer used as new materials or new products with larger amounts and better quality (Upcycled).
ASTM (USA) & EN71 (Europe) are international safety standards for products.ISO 9001 is certified for world-class quality of products and services.
ISO 14001 is for the excellence in environmental management.OHSAS 18001 is the certification confirms our healthy work environment – in terms of both safety and health standards for office and factory employees.
SA 8000 is for employee quality of life after instilling a program that mandates equal opportunity for all employees.
At PlanToys, we realize that the safety of your children is of the utmost importance. We want to assure every parent that all PlanToys products comply with rigorous safety standards. Our toys meet our own stringent in-house standards and fulfill or exceed the European (EN71) and American (ASTM) safety requirements.We use non-formaldehyde glue that is certified E-Zero formaldehyde free glue and apply only organic color pigment and water-based dyes for all the products. Which is safer than chemical dyes which contain lead or any other heavy metals. This make it safe for children and environmentally friendly.
Yes. If any of the parts of your PlanToys® purchases were missing, broken, bitten by your good old pet, or defective, we would be happy to send you replacements at reasonable charges.Please ensure that you include the following information:
- Product name and/or code
- Batch Number (optional)
- Name of part required
- Purchase date and store name (optional)
- Your name, complete address, and contact details for postalIf it’s a manufacturing defect, we’d appreciate a photograph of the toy to help our Quality Assurance and Engineering team research to prevent the problem.
Please visit our contact us page to send us details and upload your photos.
Of course, we welcome your suggestion and always listen to our customers. We are open to any possible collaboration with our customers in order to ensure they enjoy the full and most meaningful benefits of our toys.Please send your suggestion and/or design proposal via contact us
Our toys mostly are biodegradable because they made from wood, use non-toxic color and no chemical that harmful to humans and environment.But some tiny parts in some of our toys are made from metal and plastic to make the toy stronger, those are not biodegradable. But we do not stop to find the biodegradable materials to replace it. However we would like to encourage you to share the toy that your kid did not play to other kid. And if the toy is broken and can not be fixed, please recycle properly.
The carbon footprint icon on our new product packaging shows the number of our carbon dioxide emission of each product we produced. Because we like to know the amount of greenhouse gases that have been released through our manufacturing and what we can do to minimize our negative impact on the environment. Additionally, we annually implement a reforestation activity to help reduce these gases. At PlanToys, we calculate the amount of greenhouse gas that is released from initial processing in the factory to the doorstep of our factory (from gate to gate)*. With a sticker printed on our new packaging, we hope to better represent our passion for sustainability and set a standard for environmentally-friendly practices.*From gate to gate: The calculation of the amount of greenhouse gas that is released from the arrival of the raw materials through production within the factory until the product is packed and ready to leave the factory gate.
You can easily clean and care of our toys by following the guideline below:
From this website, you can click "shop now" button at the homepage or click "buy this product" on product detail page. Or simply, go to visit website https://www.eu.plantoys.com
Store locator: USA & Canada:
Address: 1341 N. Market Blvd Suite 200 Sacramento, CA95834
Tel: +1 650 968 4783 Fax: +1 650 968 4947
Email: [email protected]
Store locator: China: Shanghai Sharing Trading Co., Ltd.
Address: The Mixc MT1-817 | 3999 Hongxin Rd. | Minhang Dist., Shanghai, PRC Store locator: Europe:
Address: Nieuwelaan 4, 9220 Hamme, Belgium
Tel: +32 475 75 84 93, +32 471 29 45 87
Email: [email protected]